Shipping & Returns

HOW WILL MY ORDER BE SENT?

Goods purchased from us will typically be sent by courier delivery with tracking information available once your order has been dispatched, occasionally for smaller low value items we may use Royal Mail.

CAN YOU DELIVERY TO AN ALTERNATE ADDRESS?

Purchases made through our website are subject to credit/debit card address verification checks, if your delivery address differs to your billing address, we may refuse to deliver your order to your delivery address and instead ship it to the billing address.

If you've financed your order, we're only able to ship to the address as submitted during your credit application, there are no exceptions to this rule.

DO YOU DELIVER OVERSEAS?

Yes! There are a handful of places that we can't deliver to but we're able to deliver to approximately 95% of countries, international shipping is automatically calculated during the checkout process but some bulkier items may attract an oversized charge, don't worry, if this effects you we'll be in touch prior to processing your order.

WHEN WILL I RECEIVE MY ORDER?

Items in stock that are ordered before 2:00pm will be dispatched the same day, for items that are not in stock, lead times will vary according to supplier availability. Many of our products come from overseas and whilst we try our best to keep the most popular items in stock, with over 30,000 products to choose from it's impossible for us to keep everything on the shelf but don't worry, where orders have an extended lead time you'll receive constant updates from us regarding the progress of your order, contact us for more information.

RETURNS

You have up to 14 days from the date on which your goods are delivered to return your order to us for a refund, you'll have to cover the cost of returning your order to us, returned goods must be in a saleable and unused condition, complete in their original packaging. Your refund will be processed within 14 days of your goods being returned to us.

Where a product has been specifically produced for you falling into the category of 'special order items', we regret that we are unable to offer a refund.